Global Service & Support

Our global service & support network is built around one goal: keeping you up and running. Our dedicated team of service and support specialists combines global reach with local responsiveness: delivering continuity, confidence, and peace of mind.

Throughout your system lifecycle, no matter where you’re located, you’ve got a 24/7 team of aftermarket experts ready to help. Original spare parts, preventative maintenance, and technical expertise is available to keep your membrane system operating at peak performance and without interruption.

Our Offerings

On-Site Services

Fast, reliable on-site system services are provided by factory-trained Service Engineers. Our global service network allows us to deliver service in the world’s most remote areas and most significant ports. Schedule an annual Health Check for inspection, crew training, and a comprehensive system report.

Technical Support

ROS (Remote Online Service) allows our Service Engineers to remotely monitor membrane system performance and diagnose repairs.

System Upgrades & Spares

Keep your system running as strong as possible with upgrades and proper maintenance. We ensure correct feed-air quality through the use of genuine spare parts and consumables. This secures predictable and safe operation of your membrane system.

Why Air Products Global Service & Support

Expertise Built Over Decades

With deep application knowledge, obsessive attention to detail, and a proven track record, we solve problems others may not even see. When issues arise, we’ve likely been there before—and we know how to get you quickly back up and running.

System-Level Problem Solving

We understand the systems we support because we helped shape them. This means faster service, fewer surprises, and a better experience for your team. We factor in your exact configuration, environment, and constraints to solve your specific problems.  

A Partner from the Start

We are embedded from the start. From install to service planning, we keep complex systems aligned and supportable over time. Because we work alongside your design team, we show up informed, fluent, and ready to solve.

Global Reach & Local Urgency

Through our Global Service & Support team, you get 24/7 access to experts who know your system inside and out. Wherever you are, we move fast—with urgency, ownership, and a commitment to resolve.

Self-Service Videos

Click below to access your self-service membrane system repair videos, or contact norway@airproducts.com for login details .

CLICK HERE

Contact Global Service & Support

For all your service, spares, and support needs.

CONTACT US

Global Service Network

Commissioning, startup and service work worldwide is completed by our global team of dedicated service engineers – or with our worldwide service network.

ICI – Instruments & Controls Inc.

Westminster, MD – USA

Gulf Coast – USA

Dae Hwa Engineering

Busan – South Korea

GIANTECH Engineering Pte. Ltd.

Singapore

Shanghai – China

Ports Fujairah, Sharjah, Khalid, Hamriyah and Khor Fakkan – UAE

Seaborne Company, Ltd.

Imabari – Japan

NemoMarin


Istanbul – Turkey

Dan Marine (Far East), Ltd.

Shanghai – China